Return and Exchange
Returns
You have 14 calendar days from the date of delivery of your order to notify us if you are returning or exchanging an item. If 14 days have gone by since the delivery of your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the proof of purchase (order confirmation email).
To start a return, you can contact us at customerservice@mykahwa.com. If your return is accepted, instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orders@mykahawa.com.
Damaged and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please email us at orders@mykahwa.com and we will send you the instructions.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If your item is damaged or broken, please email us the picture immediately after receiving it. We will issue a full refund to the original payment method.
Items sent back to us without first requesting a return will not be accepted.
Package re-delivery or returned to our warehouse
It shall be considered at your responsibility to add the correct address details. If the package is not delivered due to incorrect address, it can be re-delivered for 10$ to the correct address you provide us after we receive the item back.
If the package is returned to our warehouse, we can re-send the package for Free. If you no longer want to receive the package, a delivery fee ($10) will be deducted from the total refund.
Further Questions?
Contact our customer care:
- Phone: 312-286-3766 (9:00 AM - 5:00 PM PST)
- Email: customerservice@mykahawa.com (24/7)